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Public policies and controls

These pages describe the current website-level rules and controls that apply without needing a private contract.

Public

Privacy Policy & Notice at Collection

Explains website data categories, purposes, analytics, retention, security, privacy rights, California disclosures, and international-market boundaries.

Read Privacy Policy
Public request route

Privacy Choices & Requests

Use this route for access, correction, deletion, and applicable opt-out requests. The first message should not contain passwords, payment credentials, or identity documents.

Open Privacy Choices
Public

Company Information

Identifies Hermes Logistics LLC for U.S. logistics and explains that marketing, academy, and technology engagements must identify their applicable contracting entity before payment or signing.

View Company Information
Public boundary

Payments, Refunds & Cancellation

Explains the current no-universal-checkout status and exactly what entity, scope, price, billing, cancellation, refund, and recurring terms must be clear before payment.

View Payment Rules
Public baseline

Data Security

Publishes the website data-minimization, analytics, preview, access, retention, and security-reporting boundaries without overstating service-specific controls.

View Data Security
Public baseline

Asset Licensing & Intellectual Property

Identifies current self-hosted font families and the source, licensing, attribution, provenance, and replacement rules applied to website assets.

View Asset Licensing
Public

Terms of Use

Defines the website boundary, preview and contact-tool limitations, user responsibilities, intellectual-property rules, and the fact that website use alone does not create a service relationship.

Read Terms of Use
Public

Accessibility

Describes current accessibility practices and the route for reporting a barrier or requesting an accessible alternative.

View Accessibility
Public

Editorial & Corrections

Explains how public claims, evidence, corrections, source updates, and publication-quality issues are handled on the website.

View Editorial Policy

Analytics choice

Google Analytics is optional.

GA4 is blocked until a visitor chooses to allow analytics. Continuing without analytics keeps the Google tag blocked. Advertising storage, advertising user data, and ad personalization remain disabled in the current configuration.

Available on request

Specific terms for a specific transaction or workflow

These details should be concrete before you pay, sign, or submit information into a workflow, but they cannot be truthfully made universal across every Hermes direction.

Payment, refund, cancellation, or recurring-billing terms

There is no general website checkout currently presented as a universal Hermes payment flow. Before a paid engagement, the applicable proposal, order, invoice, or agreement should identify the selling entity, exact scope, price or percentage, payment timing, cancellation/refund terms, and any recurring-billing terms. Request the specific commercial terms for the service you are considering.

Request payment terms

Privacy, vendor, or data-processing information

Request additional information about a specific live workflow, processor, system of record, retention rule, or international data flow. The answer depends on the Hermes service and deployed workflow involved.

Request data information

Licensing or intellectual-property documentation

Hermes can review a request concerning website fonts, media, downloadable materials, or other assets. Current self-hosted website font families include Manrope, Source Sans 3, and IBM Plex Mono. Provenance and license evidence is being verified and maintained as an asset-governance requirement; a specific asset can be reviewed on request.

Request licensing information

Service-specific legal or compliance documents

Carrier agreements, logistics representation terms, project statements of work, service-specific privacy terms, and other relationship documents are provided only where relevant to the requested service and do not become universal website terms.

Request service documents

Before payment or signature

The commercial document must identify the actual deal.

  • Contracting or selling legal entity.
  • Exact service, scope, deliverables, limitations, and start conditions.
  • Price or percentage, payment timing, mandatory charges, and whether billing is one-time or recurring.
  • Cancellation, refund or credit terms that apply to that service.
  • For recurring billing, renewal frequency, conversion terms, and the mechanism to stop future charges.
  • The version of the agreement, order, proposal, or service terms that controls the relationship.
Request terms before payment