Digital presence and portals
Custom websites, landing journeys, multilingual content systems, client portals, and applications designed around a specific audience and action.
All directions
04 · Hermes Technology
Custom AI, Automation and Business Systems.
For service businesses that need software shaped around their actual customer and internal workflows.
Build your project briefThe direction
A practical starting point.
IT Development turns a defined business process into custom software. Work can begin with a website, portal, CRM module, workflow automation, business assistant, or industry-specific product, then expand through tested stages.
Milan · Berlin · Paris · Miami · California · New York · England · Email coordination only
Inside Hermes IT · Build progress
Hermes Connect · Repair Shops live pilot
The first Hermes Connect vertical is live and expanding through verified work.
Repair Shops is the current live Hermes Connect pilot. Its authenticated owner workspace now connects the shared Hermes identity with shop profile, services, availability, public booking, bookings, customers, and controlled product feedback. Other Hermes Connect modules remain reference or validation capabilities until they are separately verified for production use.
Current live flow · Mobile-first PWA
Owner account→Shop profile & services→Availability & public booking→Bookings & customer CRM
Current live scope · Repair Shops Web V1 · authenticated owner workspace and persisted operating dataCurrent build trackUpdated as work becomes verifiable
- 01Product architectureDefined
- 02Repair Shops owner workflowImplemented
- 03Repair Shops live pilotCurrent
- 04Next vertical validationNext
What we focus on
Built around useful work.
The final scope is confirmed with the relevant team before any engagement begins.
CRM and operations systems
Software for intake, customer pipelines, responsibilities, status, documents, approvals, dashboards, and management visibility.
Automation and industry products
Booking, payments, notifications, integrations, business assistants, logistics workspaces, and other vertical workflows built in controlled stages.
IT Development · One connected business flow
Stop buying disconnected tools. Map the work that makes money.
Hermes IT builds the smallest useful connected flow first, then expands through an agreed roadmap. Your project brief helps us understand the business result, useful references, market, and investment rhythm before proposing that roadmap.
Primary · 8 stages
One company flow. Eight control points.
Primary · Stage detail
Business & workflow map
Document users, steps, information, and the business result the system must support.
Website & conversion journey
Corporate presence, content architecture, and a clear path from attention to a qualified inquiry.
Booking capture
Customer chooses a service; the request becomes a tracked operating object.
Payment / prepayment
Prepayment confirms intent and feeds the client record.
CRM & management views
Roles, pipelines, approvals, documents, dashboards, and the management views needed for daily decisions.
Automation & integrations
Routine follow-up and supported Google Workspace / API integrations with human-owned exceptions.
Analytics & decisions
KPI definitions, data quality checks, dashboards, and decision briefs.
AI gates, launch & improvement
AI assistants with approval gates, launch controls, team training, and an improvement plan shaped around the company's real operating priorities.
Supporting · Industry starts
A concrete first step where the pain is already paid for daily.
Fitness and wellness
Connect lead intake, memberships, class or trainer booking, reminders, and client follow-up.
Add this workflow to your briefBeauty and salon
Appointment booking, deposits, no-show controls, service history, and repeat-visit communication.
Add this workflow to your briefLogistics operations
Carrier acquisition, onboarding documents, manager queues, dispatch status, and operational reporting.
Add this workflow to your briefProfessional services
Inquiries, qualification, proposals, approvals, documents, delivery status, and client updates.
Add this workflow to your briefPrimary · Your project brief
Turn your ideas into a practical implementation path.
Share up to three priorities, references you like, your location, and the investment approach that works for your company. We will use that context to prepare the next realistic stage.
Build your project briefBusiness systems we can design and build
From one operating problem to a connected working system.
Start with one useful workflow. Add integrations, automation, dashboards, and controlled AI only where they improve the result.
Featured solution
Candidate Validation Pipeline
Validate candidate contact details, detect duplicates, organize applications, and create structured candidate profiles before recruiter review.
Discuss this workflow 01Application intakeNew candidate
02Automated checksContact · duplicate · fields
03Structured profileReady for recruiter review
Available for custom development
AI Assistants and Business Bots
Custom assistants for company knowledge, customer support, tasks, reports, voice transcription, and controlled actions.
- AI Telegram assistants
- Knowledge-base assistants
- Sales and onboarding bots
- Document and voice analysis
Available for custom development
CRM and Sales Automation
Organize leads, validate contact data, automate defined pipeline steps, and give managers a reliable operating view.
- Custom CRM development
- Lead enrichment and scoring
- Duplicate detection
- Sales dashboards
Available for custom development
Logistics Technology
Connect official transportation data, vehicles, routes, loads, carriers, risk signals, and dispatcher decisions.
- Carrier intelligence
- Vehicle data automation
- Route-risk monitoring
- Dispatch control centers
Available for custom development
Recruiting and HR Systems
Candidate intake, validation, recruiter review, onboarding, and decision visibility.
- Job-market monitoring
- Recruiting dashboards
- AI candidate summaries
- Automated onboarding
Available for custom development
Marketing and Content Systems
Monitor websites, competitors, content, calls to action, and campaign performance.
- Automated website audit
- Competitor monitoring
- Content intelligence
- Marketing dashboards
Available for custom development
Data and API Integrations
Connect fragmented software and data sources into one reliable operating flow.
- Custom APIs and webhooks
- Google Workspace integrations
- Data synchronization
- Scheduled imports
Available for custom development
Data Validation and Security
Improve data quality and surface risk indicators before important records are accepted.
- Contact and domain checks
- Duplicate detection
- Access control
- Audit logs
Available for custom development
Document Automation
Generate, classify, search, extract, and summarize business documents.
- PDF and report generation
- Contracts and proposals
- Information extraction
- Knowledge bases
Available for custom development
Maps and Location Systems
Turn address and route data into practical customer and operating interfaces.
- Geocoding
- Service-area maps
- Nearest-provider search
- Route-time estimates
Available for custom development
Analytics and Executive Dashboards
Bring operational KPI, exceptions, and daily reporting into one management view.
- CEO dashboards
- Sales and recruiting analytics
- Logistics and marketing KPI
- Exception alerts
Validation systems provide automated checks and risk indicators. Additional human review may be required; they do not guarantee legal, financial, identity, or fraud-prevention outcomes.
Industries
Built around the workflow, not a generic template.
- Logistics and Transportation
- Sales Organizations
- Recruiting and HR
- Marketing Agencies
- Education and Training
- Professional Services
- Small and Mid-Sized Businesses
How we work
A clear path from audit to improvement.
- 01Business Process Audit
Identify the problem, users, data sources, and expected result.
- 02Prototype
Create a focused working version before expanding the system.
- 03Integration
Connect the required APIs, databases, and existing tools.
- 04Testing
Test workflows, permissions, data quality, and failure scenarios.
- 05Launch and Improvement
Deploy and improve the system based on actual usage.
Technical capabilities
AI AgentsTelegram BotsAPI IntegrationCRM DevelopmentBusiness AutomationData EnrichmentGoogle WorkspaceDashboardsPostgreSQLSupabasePythonTypeScriptFastAPIWebhooksCloud Deployment
Interface concepts
Five ways a custom system can make work visible.
These lightweight mockups explain possible workflows. Values are simulated and every concept remains available for custom development—not presented as a completed client deployment.
Carrier IntelligenceInterface concept
Carrier Profile Card
MCSAMPLE-MC
USDOTSAMPLE-DOT
Authority StatusActive · simulated
Truck TypeDry Van
LocationMadison, WI
Data Quality92% · 2 fields for review
Last UpdatedPreview dataset
Official transportation data can be connected after source and access approval.
Business assistantInterface concept
AI Telegram Assistant
User
Check this carrier and create a short profile.
Hermes Assistant · simulated
Sample check complete. Authority: active. Data quality: 92%. Two fields require review.
Logistics technologyInterface concept
Route Risk Panel
OriginMilwaukee, WI
DestinationChicago, IL
- Distance
- 93 mi · sample
- Weather Risk
- Low
- Route Risk
- Moderate
- Recommended Action
- Review delivery window
Recruiting technologyInterface concept
Recruiting Pipeline
- 01New
- 02Validated
- 03Reviewed
- 04Interview
- 05Offer
Automated checks organize the queue; recruiter review remains a human decision.
Management visibilityInterface concept
Executive Dashboard
Leads184+12% sample
Conversions2815.2% sample
Active Tasks468 due today
Risks7Needs review
Revenue Pipeline$284KIllustrative
Connect only the approved data sources and metrics relevant to the client’s operating decisions.
Working product previews
See the workflow before connecting real data.
These previews use simulated records and remain separate from current live product claims. They do not create CRM entries, reservations, messages, payments, or external integrations.
CRM and Operations ControlPreview
Turn incoming records into a controlled review queue.
The local preview applies deterministic review indicators to sample records and produces a management view without writing to CRM.
- Structured intake
- Duplicate and missing-field indicators
- Ready and needs-review queues
Three simulated records are waiting for validation.
Total3
Ready0
Needs review0
RecordAutomated checks
HLC-104North Ridge TransportMC SAMPLE-A · Wisconsin
Waiting
HLC-105Atlas Freight GroupUSDOT SAMPLE-B · Illinois
Waiting
HLC-106Blue Road LogisticsAuthority information missing
Waiting
Hermes ConnectReference capability
Preview a service-business request pattern without creating a second Hermes Connect product.
Hermes Connect remains one category-aware product family. Repair Shops is the current live pilot; this generic service-business interaction is only a simulated reference capability.
Business pageServiceAvailabilityClient request
Preview only: choose a service and time to test the interaction locally.
Business consultant · Miami / Remote
Maya Santos
Operations, customer journey, and practical growth systems.
Choose a service
Available request windows
Local preview created
Simulated data · no calendar event, payment, account, or message is created.
A company-building partnership
One partner that can keep building as your company grows.
Start with one useful product. Then connect demand, team capability, and operations around it. We adapt the roadmap to the company's stage and investment capacity instead of forcing every business into the same package.
Already operating at scale? Bring us the difficult workflow, disconnected systems, or growth idea your current tools cannot solve cleanly.
01Technology
Build the products your next stage needs.
Websites, client portals, applications, CRM, booking, payments, data flows, automation, and supported integrations designed around the way your company actually works.
- Customer-facing products
- Operations and CRM
- Automation and analytics
02Marketing
Create demand around the new capability.
Positioning, channel strategy, content systems, campaign infrastructure, lead qualification, and measurement connected to the products we build.
- Market positioning
- Lead and content systems
- Performance visibility
03Academy
Prepare people to operate the system.
Role-based onboarding, internal learning paths, practical playbooks, assessment workflows, and recruiting support shaped around the company's processes.
- Role-based training
- Onboarding systems
- Recruiting workflows
04Logistics
Support the physical operation behind growth.
For the right partnership, we can map shipping workflows, carrier or vendor coordination, and evaluate a local logistics operation or partner network around the client's market.
- Supply-chain workflow
- Carrier and vendor coordination
- Market and operating feasibility
International logistics expansion is evaluated separately and proceeds only where market demand, local licensing, operating partners, and unit economics support it.
What we can build
Real work, clearly labeled.
We distinguish deployed products from working prototypes and build-ready capabilities. That gives you a useful picture of what exists today without pretending every idea is already a finished client case.
Corporate digital front door
Why we built it: Four business directions needed one clear public entrance without losing their individual customer journeys.
A multi-business website with original visual direction, responsive interactions, structured content, automated browser QA, and a controlled release workflow.
View the verified website caseGuided project qualification
Why we built it: Unstructured ideas were difficult to turn into a useful first technical conversation.
A multi-step brief that turns unstructured business ideas, examples, market, timing, and investment capacity into an email-ready project summary.
Open the project briefCRM and operations control
Why we built it: Records needed duplicate checks, review queues, clear ownership, and approval before entering an operating system.
Structured intake, duplicate checks, review queues, routing previews, status controls, and management-ready outputs before approved records enter a working system.
Open the working CRM previewHermes Connect
Why we built it: Independent specialists need a simpler way to present services, show availability, and guide a client into a clear first booking.
A mobile-first product flow connecting a specialist profile, service selection, availability, a personal booking path, and a simulated booking summary.
Open the Hermes Connect previewControlled product delivery
Why we built it: Fast development still needed traceable decisions, quality checks, and a safe release boundary.
Business direction, custom implementation, independent QA, decision records, approval gates, automated tests, and release verification coordinated as one delivery process.
Plan a connected delivery systemConversational assistants
Why we built it: Customer and team requests often arrive through channels where context, ownership, and the next action can be lost.
Customer intake, internal Q&A, task routing, summaries, reminders, and approved actions delivered through the channels people already use.
Add a messaging assistant to your briefBusiness knowledge and decision support
Why we built it: Approved company knowledge needed to become searchable, reviewable, and useful inside daily decisions.
Assistants grounded in approved company material that prepare answers, research, summaries, checks, and recommendations while people retain final decisions.
Explore a business knowledge systemCarrier and dispatcher workspace
Why we built it: Drivers needed a lighter way to place available equipment while dispatchers retained control over which loads become visible.
A Load Board preview with carrier identity, vehicle availability, geography, equipment scope, dispatcher review states, and zero external writes during validation.
Open the Load Board previewMultilingual website foundation
Why we built it: One company needed consistent public overviews for audiences using different languages.
Localized routes, language navigation, metadata, responsive layouts, shared content structure, and automated checks designed to keep future expansion controlled.
Add multilingual delivery to your briefControlled intake and review
Why we built it: Incoming records and requests needed a reliable path through validation, needs-review states, routing previews, and explicit approval.
A reusable workflow pattern for structured intake, data-quality checks, exception handling, assignment previews, audit packages, and conservative writes.
Add controlled intake to your briefCustomer channelsWebEmailTelegramWhatsAppInstagramMessenger
Team and operationsGoogle ChatGoogle WorkspaceCRMDashboards
Channel availability depends on official platform access, account eligibility, approved use cases, and the client's operating requirements.
Our first public product
This website was built inside the system it represents.
Hermes IT Development treated the website as a custom business product rather than a collection of disconnected pages. It has original assets, responsive interactions, reusable components, version history, automated tests, independent review, and a controlled release workflow.
Custom-built. Human-directed. Continuously reviewable.The business direction, implementation scope, quality standard, and every release remain explicit and reviewable.
Business direction
Client leadership
Goals, operating reality, priorities, and final decisions.
Product strategy
Product and content team
Business structure, service logic, customer journey, and delivery scope.
Engineering
Hermes IT Development
Architecture, implementation, testing, deployment, and technical handoff.
Independent review
Quality assurance
Accessibility, risk review, source checks, responsive behavior, and release readiness.
AI assistants
An AI assistant designed around a defined business role.
We configure each assistant around the company's approved process material, tools, decisions, and review boundaries. Typical setup time begins after the required process knowledge and system access are ready.
Operations AI Assistant
Coordinates priorities, task routing, SOP checks, management summaries, cross-team handoffs, and exception review.
Setup & training
4-8 weeksSEO and Content AI Assistant
Monitors approved sources, prepares keyword maps, content briefs, optimization previews, and search-performance reviews.
Setup & training
2-4 weeksFinance Operations AI Assistant
Organizes invoice intake, reconciliation drafts, cash-flow summaries, document checks, and alerts without unsupervised payments.
Setup & training
3-6 weeksHR and Recruiting AI Assistant
Creates role drafts, structures candidate intake, prepares screening summaries, interview packs, and onboarding checklists.
Setup & training
2-5 weeksSales Workflow AI Assistant
Supports lead qualification, CRM previews, follow-up drafts, sales scripts, pipeline summaries, and next-action reminders.
Setup & training
3-6 weeksBusiness Analysis AI Assistant
Defines KPI, checks data quality, prepares dashboards, identifies operating patterns, and creates decision briefs.
Setup & training
2-5 weeksDesign and Content AI Assistant
Turns approved direction into briefs, content variants, organized assets, production checklists, and visual QA support.
Setup & training
2-5 weeksDepartment Operations AI Assistant
Adapts to a defined department role using its documents, tools, routing rules, approval gates, and performance standards.
Setup & training
3-6 weeksStart with one assistant, test it in real work, then expand the supported workflows.
A concrete first step
Start with the workflow that loses time or customers today.
Each starter maps one real customer or operations journey, builds the smallest useful version, and tests it before wider investment.
Fitness and wellness
Connect lead intake, memberships, class or trainer booking, reminders, and client follow-up.
Add to your briefBeauty and salon
Build appointment booking, deposits, no-show controls, service history, and repeat-visit communication.
Add to your briefLogistics operations
Structure carrier acquisition, onboarding documents, manager queues, dispatch status, and operational reporting.
Add to your briefProfessional services
Organize inquiries, qualification, proposals, approvals, documents, delivery status, and client updates.
Add to your briefOne company. One coordinated build.
Build the digital operating system a modern company needs.
We can begin with one useful module or map the connected customer, operations, and AI foundation as a complete program. Your brief gives us the context to divide the work into realistic stages.
Flagship company package
Company Digital Operating System
For an established company that needs its public experience, sales process, operating data, automation, and AI-assisted work to function as one controlled system.
- 01Business and workflow map
- 02Corporate website and conversion journey
- 03CRM, roles, pipelines, and management views
- 04Automation and supported integrations
- 05AI assistants, knowledge, QA, and approval gates
- 06Launch, training, and controlled improvement cycles
After launch · Continuous Improvement Partnership
Improve the system through evidence, review, and controlled releases.
AI can surface opportunities, prepare recommendations, and assist QA. It does not rewrite production by itself: people approve priorities and every release is tested and documented.
Planned after launchStart with one module
Build what removes the most friction first.
01
Website and conversion path
Digital Presence System
A custom corporate website with content architecture, responsive development, deployment, analytics plan, and a clear path from attention to inquiry.
- Discovery and information architecture
- Custom responsive website
- Content and conversion workflow
- QA, launch, and handoff
02
Internal operating system
CRM and Operations Control
A practical CRM or operations system shaped around real roles, statuses, approvals, documents, dashboards, and management decisions.
- Workflow and data model
- Roles, queues, and approvals
- Dashboards and management views
- Integrations and operating documentation
03
Human-controlled intelligence
AI Assistant and Workflow
An AI-assisted workflow for research, summaries, knowledge retrieval, task routing, quality checks, and draft actions with human approval gates.
- Structured business context
- Assistant and routing workflow
- Review and approval controls
- Logging, fallback, and team training
04
Website, CRM, automation, and AI
Connected Business Platform
A connected customer and operations platform combining the public experience with CRM, booking or payments, automation, AI assistance, and analytics.
- Customer-facing product
- CRM and internal workflows
- Automation and supported integrations
- AI assistance and decision visibility
The project roadmap is prepared from your priorities, references, market, budget approach, and planning horizon. Final scope is reviewed with the responsible decision-maker before implementation begins.
Start with your business, not a price list
Tell us what should work better next.
Share the ideas in your own words. The result is a structured brief that gives our team enough context to prepare a realistic development path around your market and investment capacity.
- 01Priorities
- 02References
- 03Timing
- 04Company
- 05Review
How to begin
From question to next step.
- 01
Map the workflow
Document the users, steps, information, and business result the system must support.
- 02
Build the smallest useful version
Create and review a focused prototype before expanding the scope.
- 03
Test in real work
Validate the workflow, correct weak points, and decide what should be developed next.
Services
The capabilities behind a connected company system.
Digital presence
- Websites and landing pages
- Multilingual content systems
- Client portals
- Mobile and web applications
- Conversion and payment journeys
CRM and operations
- Structured intake
- Client pipelines
- Queues and approvals
- Internal dashboards
- Documents and management views
Automation and platforms
- Notifications and reminders
- Google Workspace workflows
- API integrations
- Business assistants
- Industry-specific products
FAQ
Before you get started.
Who is IT Development for?
Initial solutions are designed for service businesses such as fitness clubs, trainers, coaches, salons, cosmetologists, logistics teams, and professional services.
Do we have to build a large platform first?
No. Work begins with the smallest useful version of the customer or internal workflow, followed by real testing.
Can existing tools be connected?
Where suitable, the system can connect Google Workspace, CRM, booking, payment, communication, and reporting tools through supported integrations.
Direct contacts
Discuss the system you want to build.
IT Development Inquiries
officeus@hermeslogisticsus.comEmail-only coordination · Milan · Berlin · Paris · Miami · California · New York · England