Intent scoring
Classify request intent and confidence so operators can see which conversations need attention first.
Reference capability · not current live pilot
AI Command Center
A decision-layer concept for classifying incoming requests, prioritizing operational work, and presenting recommended next actions inside the Hermes Connect product family.
Product family reference
What this capability is designed to cover
Action queue
Group time-sensitive requests and recommended next actions into one prioritized operational view.
Product-family orchestration
Provide a shared decision layer that can eventually coordinate specialized Hermes Connect workflows without creating separate product silos.
Current product boundary
This capability is not presented as a current public beta or production runtime. External ERP/CRM synchronization and autonomous operational actions are not claimed as live. Use the Repair Shop product for the current pilot flow.
Clarity before access
Frequently asked questions
Is AI Command Center a current live Hermes Connect product?
No. This page documents a reference capability in the Hermes Connect product family. Repair Shops is the current live pilot.
What is the intended role of AI Command Center?
The capability is designed to classify incoming requests, surface intent and urgency signals, and organize recommended operational actions in one decision view.