Reusable intake patterns
Share common request, qualification, and workflow primitives across verified verticals instead of maintaining separate product forks.
Reference capability · not current live pilot
Business Automation
A product-family architecture concept for reusing intake, qualification, and workflow primitives across verified business verticals without creating disconnected Hermes Connect products.
Product family reference
What this capability is designed to cover
Vertical terminology
Adapt labels and required fields only after a vertical's real operating needs and data contracts are verified.
Controlled integrations
Treat webhooks, external CRM/ERP connections, and automated actions as unavailable until each production integration is explicitly validated.
Current product boundary
Logistics, real estate, beauty, fitness, agency, and other historical vertical claims are not treated as current live Hermes Connect products. Complex webhook, CRM, and ERP integrations are also not claimed until verified in production.
Clarity before access
Frequently asked questions
Are all previously listed industry verticals live in Hermes Connect?
No. Business Automation is a reference capability. Repair Shops is the current live pilot; other vertical workflows require separate verification before they are described as live products.
What is the intended product-family role of Business Automation?
It is intended to provide reusable intake and workflow patterns that can be adapted by verified Hermes Connect verticals without creating separate disconnected products.