Consolidated intake
Bring approved website and business-request sources into one operational queue instead of scattered tabs.
Reference capability · not current live pilot
Unified Inbox
A shared intake and lifecycle concept for organizing business requests across the Hermes Connect product family without presenting unconnected messaging gateways as live.
Product family reference
What this capability is designed to cover
Lifecycle states
Track requests through explicit states without implying that external delivery, SMS, or email automation is active when it is not.
Human-reviewed responses
Keep suggested next actions separate from outbound execution so operators remain in control of customer communication.
Current product boundary
This page does not claim a live multi-channel inbox, encrypted local lead store, SMS gateway, or email gateway for the current product. Those integrations require separate verified production evidence before they can be described as live.
Clarity before access
Frequently asked questions
Is Unified Inbox live for all Hermes Connect users?
No. Unified Inbox is currently documented as a reference capability. Repair Shops is the current live pilot and its owner-scoped workflows are the supported product path.
What is Unified Inbox intended to do?
It is designed to bring approved inbound business requests into one operator view with clear lifecycle states, notes, and human-reviewed next actions.